Over time dust, spiders and even minerals dissolved in the gas itself can block air or fuel and can result in many adverse conditions.
black buildup on glass and logs (a serious condition)
white film on glass (can become permanent)
poor blower/air output performance
plugged burners or pilot light
poor electrical connections
In 2003 after a decade of installing fireplaces and other appliances, we at Ember’s decided to exclusively service gas fireplaces as it appeared too many people were having trouble getting timely, professional repairs or cleanings.
This is all we do!
We don’t sell furnaces, air conditioners, barbecues or even gas fireplaces! This means you will not be pressured to replace your existing fireplace; we maintain and clean your investment.
Maintain and Clean
Perhaps your fireplace doesn’t look and perform as it did originally? Our trained service department will ensure you fireplace is clean and working just as the day it was installed.
We repair all fireplace makes and models. Be assured your family will be warm comfortable with the centerpiece of your home.
Flexible and Friendly
We space out our appointments, and we keep them on time so you can plan your day and don’t feel rushed.
Fully Licenced & Insured
We do offer friendly, polite, and timely advice and service along with a complete line of replacement parts for virtually all models of fireplace.
This almost always eliminates second calls, resulting in faster, less expensive and more convenient service for customers.
Philip is a pleasure to get to know. He helped us diagnose what was wrong with the fireplace and is happy to repair it... as opposed to pushing for new everything if it is not necessary. He is the consummate professional and a tremendous human being.read more
Phillip was so helpful and accommodating. We were selling our home and he was quick to have it repaired. He truly cared... about helping us get it fixed after having a previously negative experience with a different repair service.read more
Embers serviced our gas fireplace today.very happy with results.looks pretty close.to brand new.And, working... perfectly.Even checked for a potential gas leak outside Gas Meter and Vent.based on my comments that had noticed odor of Gas a couple of times this year.Phil does excellent work.Thank you Emberswe will be repeat customers for sure..read more
Philip from Embers Gas Fireplace certainly lives up to their motto “friendly, polite service”. We have an older gas... fireplace from a manufacturer no longer in business so parts are difficult to obtain. His turn around time for service was excellent, he quickly resolved our issue and offered technical advise on the procedure on removing the glass for cleaning. Very reasonable, extremely fair pricing.read more
I am very pleased with this company. Philip came to do maintenance on my gas fireplace. He is punctual and friendly. He... takes the time to do his job thoroughly and will answer your questions. I feel he did an excellent job and my fireplace looks like new. I highly recommend this business.read more
We called as our gas fireplace was not working. Phil came, fixed the problem & cleaned & vacuumed the fireplace. It... looks brand new & keeps us nice & warm on those chilly days. Not only is he professional, but very knowledgeable & friendly. Highly recommend Embers if you have any issues with your gas fireplace!read more
We had our fireplace serviced by Phil. He took great care to protect the surfaces of our home while working.The... service provided was very thorough, tidy and professional.Phil rearranged the embers to make the flames look nicer, showing passion for his work and care for people to be happy.He is hardworking and friendly. We will definitely be using this company again.read more
We had our fireplace serviced by Phil. If I could give him a 5 star plus I would, he deserves it. He is a very kind,... honest and knowledgeable gentleman. This was our first time using his services and definitely will not be our last. My son booked him as well:) Great service, you will not be disappointed:)read more
Embers serviced two gas fire places in our home. To start they took great care to protect the surfaces of our home... while working. They are very thorough and detail oriented. When they were finished our gas fireplaces looked better than the day we moved in. Phil took care to rearrange the embers that the builder had just tossed in there to make the flame look more realistic. We will definitely be using this company again and have recommended them to friends.read more
Phil is INCREDIBLE. The service he provided is incredible and for the price - no-one can compete. I would recommend... this incredible company to anyone. he cleaned, vacuumed and fix broken parts of our fireplace. not only was Phil professional, he was the nicest man. book him!!read more
Phil was a very pleasant person and new everything about my gas fireplace. He fixed it at a great price and even... cleaned the glass inside, vacuumed the inside and made my fireplace look better than when he arrived. I would recommend him to anyone who wants someone who knows what they are doing and pricing is great....5 starread more
I had some fireplace issue ,I googled and call few places for the broken glass but no one knew how to deal with it... ,that was surprising any ways long story short luckily I call Phil ,he is an amazing person friendly and knowledgeable, he answered all my questions and went beyond to help me out . I had people work before charging extra and bad quality work but Phil works as if he is a family friend guiding me how to save money and best quality work,( fireplace had some more issues than just the glass change) .I would highly recommend him to anyone with fire place issues. Thanks Phil for all your help .sikanderread more
Recently moved into a new home in Durham Region, and I have never owned a gas fire place. I could though identify that... is was not properly maintained by the previous owner. Dirty, smelly, and just didn't seem to work right! I called Phil, and like the Batman of fire place cleaning, he rolled up with his partner, with all the tools you could ever need, and got to work. Respectful in not dirtying up the home while he did the dirty work, he spent 3 hours thoroughly and expertly disassembling, cleaning, and maintaining the unit. It was as if he wrote the book on the subject! Not to my surprise, the fireplace was a mess. Unbeknownst to me, the previous owners children had slid a bunch of CDs inside on the top of the fireplace unit, and the plastic had melted stiff to the metal! Most of his time was spent scraping this hardened rock-like substance off. He did his work with enthusiasm and humor, and we were in awe in how great the fireplace looked afterwards. The fire has become a crown jewel of our home decor. We'll be contacting you for annual maintenance and cleaning, Phil!read more
Philip took genuine care and time to ensure he delivers nothing but the best. He’s very friendly and knowledgeable, and... thoroughly answered all my questions. He’s our go to guy now. Thank you Philip.read more
Phil is amazing, serviced my fireplace, showed me pointers on how to keep it running good thru out the winter time, and... great customer service, Went above and beyond, and his prices are very good. Highly recommend Embers for your Gas Fireplace Services. Thank youread more
Excellent Service. My husband said that after the cleaning of the fireplace that this "looked better" than when the... builder installed it originally. I was very happy that I chose Embers for this service. The service is very professional, great care is taken to protect your carpets and you can see the "pride" that is taken with their work. Keep up the good job!read more